AI Agents That Handle Routine — So You Can Scale
Production-grade automation for support, sales, and documents. Real metrics, real results.
10+ Years in Digital Pilot in Weeks Integrates Into Your Stack Your Code, Your Servers
/ Customer Support Agent / Internal Request Dispatcher / Document Processing Agent / Knowledge Base Assistant / Sales & Lead Qualification Agent / Logistics & Fulfillment Agent / Accounts Receivable Agent / Process Quality Control Agent / Customer Support Agent / Internal Request Dispatcher / Document Processing Agent / Knowledge Base Assistant / Sales & Lead Qualification Agent / Logistics & Fulfillment Agent / Accounts Receivable Agent / Process Quality Control Agent
Who I Work With
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Companies with high-volume operations: support, sales, documents, internal requests
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Teams spending hours on repetitive tasks: answering, searching, copying, verifying, filling forms
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Businesses with existing data: tickets, knowledge bases, CRM, ERP, spreadsheets
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Leaders who want measurable results: response time, automation rate, team capacity
My Services
Trusted Expertise
support
Customer Support Agent
messengers ticketing knowledge base
- handles incoming requests from Telegram, WhatsApp, email
- resolves routine questions using your knowledge base
- creates and manages tickets with proper statuses and tags
- escalates complex cases to humans with full context
- identifies gaps in your knowledge base and processes
dispatcher
Internal Request Dispatcher
intake, routing, tracking, escalation
- receives team requests through a single channel
- collects structured input — no more incomplete requests
- routes to the right person and tracks deadlines
- escalates when things get stuck
- daily digest: what's hot and why
documents
Document Processing Agent
invoices, contracts, receipts → structured data
- recognizes documents and extracts key fields
- validates against rules: errors, duplicates, limits
- routes for approval and collects statuses
- creates tasks in your accounting/CRM system
- reports: what's pending, where are delays
knowledge
Knowledge Base Assistant
internal docs, procedures, onboarding
- answers 'how do I...' questions from your team instantly
- finds the right document and links to the source
- guides through procedures step by step
- helps fill forms and requests using templates
- flags what's missing in the knowledge base
sales
Sales & Lead Qualification Agent
intake, qualification, CRM, scheduling
- handles incoming leads and asks qualifying questions
- answers common questions before a human gets involved
- qualifies and passes a structured lead to your sales team
- schedules calls/meetings and sends reminders
- updates CRM: contacts, needs, next steps
logistics
Logistics & Fulfillment Agent
tracking, verification, claims, reporting
- answers customer questions about order status and delivery
- collects and verifies shipment/invoice data
- flags discrepancies and assigns tasks to responsible parties
- manages carrier claims using templates
- daily reports: bottlenecks and delays
receivables
Accounts Receivable Agent
reminders, reconciliation, reporting
- monitors overdue accounts and sends reminders on schedule
- prepares reconciliation statements
- tracks reasons for delays and collects statistics
- escalates disputed cases to the right people
- reports: overdue amounts, trends, top debtors
quality
Process Quality Control Agent
audits, deviations, reporting
- checks compliance with procedures using logs and documents
- catches errors and deviations early
- assigns corrective tasks and tracks deadlines
- compiles post-mortems for recurring issues
- regular quality and speed reports
Case Study
Pin2Pay
AI agent for frontline support automation at a fintech company. Reduced operator workload by up to 70%.
−70%
Support Costs seconds
Response Time 75%
Auto-Resolution 
Integrations & Infrastructure
Your agent fits into the workflows you already have — and makes them lighter.
Communication Channels
Telegram · WhatsApp · Discord · Web Chat · Email
Ticketing & Task Management
Freshdesk · Jira · Custom ticketing systems
CRM & Sales
Bitrix24 · amoCRM · HubSpot · 1C
Documents & Knowledge
Company files & storage · Notion · Confluence · Google Docs
Analytics & Monitoring
Agent action logs · Before/after metrics dashboard
Security & Deployment
On-premise deployment · Role-based access · Audit trail
I don't force you to change tools. I plug into what you already use.
Common questions — answered upfront
Before We Start
01
How long does it take and when will I see results?
- Initial assessment and diagnosis: 5–7 days
- Working pilot on your real data: 2–4 weeks
- Production deployment with integrations: 4–8 weeks
- We measure before/after from day one: speed, automation %, team capacity
02
How much of my time is needed?
- One point of contact on your side (process owner)
- We start with sample data and read-only access
- Careful rollout: pilot first, with fallback to humans
- We don't break what works — we plug into your existing flow
03
How do you ensure quality and security?
- Agent responses are grounded in your sources, with citations and logs
- Rules and guardrails: uncertain cases go to a human
- Role-based access, audit trail, monitoring
- Deployment on your servers, source code and access stay with you
Describe one process that eats the most time — I'll assess what can be automated and what results are realistic.
Let's Work Together
Available for freelance projects, long-term contracts, and technical consulting. Currently based in Vietnam (UTC+7).